Giacom Cloud Market
Giacom
Category
Cloud Platform Innovation of the Year
Entry Description
WE ARE GIACOM.

The UK’s leading reseller-only cloud distributor that’s a ‘cut above the rest’.

In a market saturated with products, it’s difficult for SMBs to plan their route to the cloud, especially when not all cloud services are tailored towards smaller businesses. This is where we come in.

By putting our customers at the centre of everything we do, our innovative and forward-thinking teams have created the Giacom Cloud Market. A simple and easy-to-use provisioning and management portal that’s built to make IT professionals’ lives easier, with an intuitive customer interface. This innovative UX helps customers provision at speed, provides them with simple customer management, and delivers one easy-to-read monthly bill for all their customers.

CLOUD MARKET GROWTH.

Since its launch in 2017, the Cloud Market has seen huge growth – not just in the products and services offered from a growing stable of vendors, but through the volume of new features added. For instance, customers have saved days of administration by connecting their Professional Service Automation (PSA) software to match their customers’ services, enabling them to quickly view discrepancies when billing their customers. Changes to the portal through notifications, announcement pages and comparison tables between products help them easily understand what’s changed, why, and the actions they should take for their customers.

By partnering with world-class vendors such as Microsoft, Acronis and Bitdefender, our customers benefit from cost-effective access to industry-leading solutions in the Cloud Market. All this means we now deliver more than double the services (10+ vendors) to double the customers (2,700+ active) than we did just a few years ago.
But our innovation doesn’t stop there. It’s recognised through the trusted experts employed at Giacom; by helping customers tailor solutions, aiding with data security and ensuring each customer gets the support required.

WHAT WE’VE ACHIEVED IN 2019 SO FAR.

Jan 2019 – Cloud.market moved into a highly available environment increasing durability
Feb 2019 – Cloud Network Drive in preview
March 2019 – Cloud Network Drive launch and Feature Flags added
April 2019 – Office 365 Secure launch
May 2019 – Cloud Network Drive Backup added
June 2019 – Notifications and ‘Rate It’ feature added, plus UX changes
July 2019 – ConnectWise and Autotask PSA launch
August 2019 – General UI improvements after customer feedback
September – Knowledgebase Relaunch
October to December 2019 – Many more exciting features/improvements coming soon!

RECOMMENDED BY CUSTOMERS.

The Cloud Market is only one part of our journey. Customer relationships have taken us from strength to strength. It’s in our willingness to listen and adapt our systems to their needs that really makes the difference; we’re continuously improving the customer experience, developing unique SaaS services to help them grow, and delivering go-to market training in collaboration with our vendors for mutual success.

What our customers say:
‘When it comes to ordering services, Giacom and its Cloud Market are a cut above the rest.’
– Anne Edwards, HJS Technology

“We have been a reseller with Giacom for several years now and they are an excellent partner. Their support is fantastic, and they are continuously developing and improving their products. I can’t recommend them highly enough.”
– Philip Priscott, Harmony IT Services Ltd

INNOVATION IS…

At the heart of who we are as one of our core values. Without lean and agile forward-thinking from our teams and the ability to react to a fast-paced industry, we wouldn’t be able to deliver the success we see today. An SDC Award doesn’t just belong to our hard-working and committed team, it belongs to our customers too.