MSP360 Managed Backup
MSP360 / CloudBerry
Software-as-a-Service Innovation of the Year
Entry Description
MSP360, formerly CloudBerry Lab, offers a complete data protection solution, designed from the ground-up for Managed Service Providers (MSPs). MSP360 Managed Backup is a powerful, full-featured, easy-to-use, and cost-effective, cloud-based backup service for MSPs. Managed Backup is designed for Managed Service Providers looking to protect data by leveraging the public cloud.

MSP360 Managed Backup has the power, simplified management, and public-cloud flexibility that MSPs need to easily protect all customer data at a cost customers can afford, while at the same time, being profitable for the MSP.

Managed Backup is a hosted, subscription-based, backup-as-a-service (BaaS) which offers centralized administration and monitoring, full image and file protection for both endpoints and servers, flexible scheduling and retention, and end-to-end encryption, combined with all the benefits offered by security-focused, public cloud storage.

One of the innovative design features is our storage-agnostic backup design that lets MSPs decide which public cloud storage providers best fit the needs of their customers. By decoupling cloud storage from the backup software, MSP360 puts MSPs in control of where backups reside, using storage accounts they control. MSPs choose the public-cloud storage providers that best fit their business model, rather than be tied to a backup vendor’s high-cost, private cloud storage.

When companies look to outsource their IT, they expect their data will be protected in case of disaster, data deletion, or malware attacks like ransomware. MSPs should ensure all their customers have a backup strategy in place. But MSPs have long struggled with limited and expensive solutions that made it difficult to provide backup services to their customers at a reasonable price. This meant that many of their customers risked the possibility of data loss to avoid having to pay for high-cost backup services. This was not only very risky for the customer, but also for the MSP. Customers who lose data without the possibility of restoration are very likely to switch IT service providers.

With MSP360, IT service providers have the flexibility in cost that makes it possible to service customers of all needs and financial means. For lower-cost cloud protection, MSPs can leverage of cloud storage vendors like Wasabi or Backblaze B2 with the ability to protect backups at a cost of only $6 per TB / Month. For those customers who need more powerful cloud features like geo-replication, local region access (for compliance), and data tiering (for long-term data archiving), MSPs can choose vendors like Amazon Web Services (AWS), Microsoft Azure, and Google Cloud. The choice is completely up to the MSP, and without any storage markup from MSP360, costs are lower, and profit margins maintained. Every customer can be protected.

Data is the lifeblood of business, government, and education. This has never been more obvious than in 2019 with the extremely high number of ransomware attacks. These attacks encrypt data and hold it hostage until a ransom is paid. Local backups are at risk from ransomware attacks. Cloud storage helps ensure backup data is protected against these type of attacks by adding a secondary layer of security and authentication. Customers with data safely backed up the cloud have the opportunity to restore and avoid paying any ransom.

On the technical side, MSP360 transfers data to and from the cloud using end-to-end encryption for best security and compliance. MSP360 Managed Backup automatically manages agent upgrades, licensing, billing, and monitoring to ensure any issues are immediately addressed. Managed Backup integrates with popular Remote Monitoring & Management (RMM) and Professional Services Automation (PSA) software solutions to ensure help tickets are opened when problems arise and billing / usage information is correctly invoiced. MSPs can white-label MSP360 Managed Backup and offer backup services to their customers under their own brand.

When remote assistance is needed, MSP360 offers a free Remote Assistant that allows MSPs to quickly and securely connect to and provide support over the internet for remote computers.

MSP360 protects Windows, Linux, and Mac platforms. Application support includes Microsoft SQL Server and Exchange, host-level virtual machine backups for VMware and Microsoft Hyper-V, Amazon EC2 snapshots, and backup support for cloud collaboration platforms Microsoft Office 365 and Google G Suite. MSP360 also offers a no-cost option for mobile management via our iOS app.

MSP360 Managed Backup: