Code Enigma for Best Cloud Managed Service
Code Enigma
Category
Managed Services Provider Innovation of the Year
Entry Description
Code Enigma is a community of creative souls and the technically brilliant, dedicated to making the world wide web better. While we were originally a Drupal expert company, we’ve been providing a full service from consultancy through to support and hosting, since 2010.

We deliver and support accessible web-based solutions with creative design and robust code on sleek, secure infrastructure; allowing clients to tell their engaging stories.

We’ve been monitoring Amazon Web Services pretty much since they started, and they outperform all. They are also very cost-effective for the quality of service, and the more they deliver as a service, the lower our maintenance fees become. They are a lot cheaper than Azure and simultaneously much more mature.

AWS is a world class, enterprise cloud solution with an array of services at a relatively low cost, with exceptional resilience and scalability. We make the most of AWS products so our clients receive nothing but the best.

As our hosting services have grown, so has our breadth of clients and solutions. We have a dedicated support and hosting team in place to serve the needs of our clients 24/7/365, and those clients include:

• Focusrite Audio Engineering (global hosting, DevOps and containerisation)

• Wellcome Trust (managed AWS and internal private cloud)

• The National STEM Centre (hosted on AWS, with Azure integrations for big data)

• International Atomic Energy Agency (hosted on AWS)

• Welsh Government (hosted on AWS)


Our business is ISO 9001:2015 and ISO 27001:2013 certified by BSI Group. We are mature as an organisation and have ready processes in place to protect both the quality and security of every service we provide. This is why we are trusted by organisations around the world to host and maintain their systems where other organisations do not have the necessary flexibility to provide a suitable solution, and our reputation precedes us.

We believe no one size fits all for an organisation’s hosting requirements, which is why we tailor every response to client needs. We provide a fully managed Linux service and we can offer our services in a number of ways, for example through AWS accounts we manage on the client’s behalf, on their own private infrastructure or with another hosting partner. The choice is theirs and in all cases every aspect of service management is catered for. Our clients get world class products, optimised with our expertise.

Our support packages are designed to be multi-purpose, so clients can ask us anything. All they need to do is open a ticket with our team, and someone assists as soon as possible.

The proof is in the pudding. Here’s how we helped a charity to optimise their internal resources:

Breast Cancer Care is the only specialist UK-wide charity providing care, support and information to anyone affected by breast cancer. We were elated to win the tender to host and support their website.

The website forms a vital part of the services offered. Breastcancercare.org.uk is one of their most important front-line services, and they use a range of digital channels to reach and engage with clients, supporters and advocates.

They required us to host, support and maintain their newly rebuilt Drupal 7 website and continue to host and maintain existing online services which were also built in PHP. They also needed a stable hosting solution with enough capacity to handle an incredible hit rate per second.

We were chosen for this project specifically because we’re a family unit sized company who offer a personal touch and transparent communication, while still having robust processes and assured quality; unhindered by unnecessary layers of contact or red tape, but ISO certified nonetheless. We aim to be good at what we do and always mindful of what our clients need.

We were keen to take this on as part of our pledge to serve customers who create a positive social impact. We strive to do good as well as doing well, and this means working with clients who share our values. As a result, these relationships last.

This project was nice and straightforward; we provided hosting and support of two main Drupal websites, Breastcancercare.org.uk and their new Drupal 8 intranet. There was provision for additional PHP-based applications if required and, most importantly, we moved them to AWS with a fully managed service.

Becca Peters, Digital Product Manager, commented:

“Moving us to AWS has been brilliant because it’s reliable, scalable, and cost-effective. We’ve seen some significant improvements since I started. Back then there were some stability issues, which were completely solved by this migration. Overall I'm really happy with the service we receive from Code Enigma; it's a really great service with a dedicated group of competent people. Good response time, too. I’ve had absolutely no complaints and I would recommend them!"

We’re thrilled to be able to offer this world class hosting service. What makes us different from our competitors is that we don’t simply resell, we use our expertise to optimise and support them on a bespoke-level; making sure they get the most out of the products, at a cost that covers only what they need.