Giacom World Networks Ltd
Giacom World Networks Ltd
Category
Cloud Company of the Year
Entry Description
Giacom provide cloud services via the channel to UK SMBs through our online portal, Cloud Market. We have over 3,600 ITC partners and we’re 100% focused on supporting them. And we must be doing something right – over the years we’ve seen consistent growth in revenue: +38% (£48.89M) FY20, +20% (£58.62M) FY21, and predicted +29% (£75.64M) for FY22.

We provide an exceptional range of services and solutions to our customers, covering productivity, cybersecurity, email, and more from the best vendors in the market such as Sophos, Acronis and Microsoft (in fact, as a well-established Microsoft Gold Partner, we currently deliver a massive 22M+ Microsoft licenses to 79K+ end users).
Accessing our Cloud Market portal is simple and hassle-free– there’s no minimum spend, expert technical support and marketing materials are free. We also offer time saving integrations, and simple monthly billing.

WE PUT OUR CUSTOMERS AT THE CENTRE OF EVERYTHING WE DO.

It’s no surprise we offer customers different types of tailored support, whatever their goal.

Take one of our MSP customers, SoConnect, for example. Having been a Giacom partner for 4 years they asked for our support in delivering Microsoft solutions. They wanted to expand their product portfolio and acquire new quality customers but were unsure how to go about it. We provided them with the resources they needed to reach their revenue goals, including:

• 1-2-1 coaching from our Marketing Manager to plan and launch campaigns to end users
• Specialist support from our Microsoft experts
• Our in-house design team created SoConnect branded marketing materials for them to deliver to their end users
• High-impact sales training sessions for them to present their solutions to end users and seal the deal

Over the last 9 months we've invested £8.5K Marketing Development Funds (MDF) and the results speak for themselves. Although their acquisition campaigns are on-going, here's the ROI SoConnect have seen so far:

• Generated leads worth £79K annually
• £36K annualised revenue won so far
• Total growth on the account +£13K since May 2019

And they’re thrilled with the results. In our recent NPS customer service survey they scored us 10/10, commenting: “Excellent help and advice on Microsoft portal.”

HERE’S WHAT A FEW OF OUR CUSTOMERS HAVE TO SAY ABOUT GIACOM.

“Absolutely brilliant, really no comparison to my other supplier … with the other supplier it was so slow and laborious to add or change products within there… Giacom’s Cloud Market portal is just no comparison. I’m over the moon!” - Bob Winters, Cranberry Networks Ltd

‘One of the reasons we went with Giacom is their Cloud Market portal, when we compared it other CSP’s they just didn’t seem anywhere near as good. Giacom’s portal is very easy and straight-forward to use.’ – Tim Rookes, True MSP

‘Giacom’s Cloud Market portal made our NCE transition easy. Every single customer converted fine except for one, but this was quickly rectified through Giacom’s support team. Super easy, hassle-free and we converted them all in one working day!’ – Luke Watts, Roundworks IT
Supporting Documents